Refund Terms and conditions
1. Refund will be made within 7 working days after receiving the product back.
2. Our onsite QC team will check the damage to the product. If found damaged , the product will not be applicable for a refund policy.
3. We do not offer refunds on customized, Personalized, Sale and discounted items
and free gifts unless there is a defect.
Re-finish Service
We provide Re-finish service to our valuable customer to make your precious piece look as bright and new as it was.
For Re-finishing of the product , shipping charges will be borne by the customer. It may take 10-15 days to complete the Re-finish process and delivery of the product. This service is available only on Chains & Bracelets. Kindly contact customer support team for more information.
Buy Back Policy
You love your Zord Jewellery so much.Thank You!
Want something new but not in a mood to spend more money…
Don’t worry! Relax!
We’ll help you buy back our old silver product and ease the purchase of a new one.
Terms Of Buy Back
A processing fee of Rs. 1200/- has to be made to ensure buy -back. This includes shipping charges and refining charges.
The purchase of the old item will be made on 92.5% purity value of silver.
We only buy back an authentic Zord product, hence once the old product reaches us, it will be checked for the Zord hallmark and quality.
The buy-back program is applicable only on chains and bracelets and not on jewellery.
In case you do not wish to select a new product, want to sell the old one, a refund of the silver value of the product shall be made. Kindly contact us on +918533979474 or mail us on help@zord.shop for more info.
How to go about the buy-back
Step-1. Call us for a buy back or E mail to us about it.
Step-2. We shall book a pick up for your product which will have a label generated with your details on it. We’ll urge you to check these details with due diligence before handing over the product.
Step-3. Upon reaching the office the product shall be checked for authenticity and quality assurance.
If not found correct, we’ll ship it back.
Step-4. The current value of 925 silver shall be calculated and deducted from the invoice value of the new product that you have selected . The same shall be communicated to you upon here you could either go for refund or a new purchase.
Step-5. In case of a refund, the same shall be transferred to your account within 48 hours.
Step-6. In case of a new purchase, we will dispatch the new product upon receiving the balance payment.
1. Refund will be made within 7 working days after receiving the product back.
2. Our onsite QC team will check the damage to the product. If found damaged , the product will not be applicable for a refund policy.
3. We do not offer refunds on customized, Personalized, Sale and discounted items
and free gifts unless there is a defect.
Re-finish Service
We provide Re-finish service to our valuable customer to make your precious piece look as bright and new as it was.
For Re-finishing of the product , shipping charges will be borne by the customer. It may take 10-15 days to complete the Re-finish process and delivery of the product. This service is available only on Chains & Bracelets. Kindly contact customer support team for more information.
Buy Back Policy
You love your Zord Jewellery so much.Thank You!
Want something new but not in a mood to spend more money…
Don’t worry! Relax!
We’ll help you buy back our old silver product and ease the purchase of a new one.
Terms Of Buy Back
A processing fee of Rs. 1200/- has to be made to ensure buy -back. This includes shipping charges and refining charges.
The purchase of the old item will be made on 92.5% purity value of silver.
We only buy back an authentic Zord product, hence once the old product reaches us, it will be checked for the Zord hallmark and quality.
The buy-back program is applicable only on chains and bracelets and not on jewellery.
In case you do not wish to select a new product, want to sell the old one, a refund of the silver value of the product shall be made. Kindly contact us on +918533979474 or mail us on help@zord.shop for more info.
How to go about the buy-back
Step-1. Call us for a buy back or E mail to us about it.
Step-2. We shall book a pick up for your product which will have a label generated with your details on it. We’ll urge you to check these details with due diligence before handing over the product.
Step-3. Upon reaching the office the product shall be checked for authenticity and quality assurance.
If not found correct, we’ll ship it back.
Step-4. The current value of 925 silver shall be calculated and deducted from the invoice value of the new product that you have selected . The same shall be communicated to you upon here you could either go for refund or a new purchase.
Step-5. In case of a refund, the same shall be transferred to your account within 48 hours.
Step-6. In case of a new purchase, we will dispatch the new product upon receiving the balance payment.